General terms and conditions
Advance payment
To secure your reservation we ask for a bank transfer of € 200.00 per family suite/room.
Bank details
Salzburger Sparkasse Bank AG - Filiale Radstadt, Ferienwelt Kesselgrub GmbH, Thurner Johann
IBAN: AT48 2040 4000 4188 8546, SWIFT/BIC Code: SBGSAT2SXXX
The full payment of your stay can be carried out cash, in advance, with debit card and credit card (Visa/Eurocard/Mastercard). When paying by foreign bank transfer please duly endorse with the annotation “free of cost for the payee”.
Cancellation
Our standard cancellation fees according to the AGBH apply to dates without date-related cancellation fees
(Cancellation rule according to AGBH - General Terms and Conditions for the Hotel Industry)
- from the reservation up to 3 months before the day of arrival € 50.00 processing fee
- 3 months to 1 month before the day of arrival 40% of the arrangement price
- 1 month to 1 week before the day of arrival 70% of the arrangement price
- 90% of the arrangement price in the last week before the day of arrival
- from 2 days before the day of arrival 100% of the arrangement price
Separate cancellation conditions for bookings from June 17th, 2021
05/01 until 07/09 and 09/05 until 11/27/2021
- free cancellation period up to 2 days before arrival
- from 2 days before the day of arrival, no-show or early departure 100% of the arrangement price
07/10 until 09/04(2021 and 11/28/2021 until 04/30/2022
- free cancellation period up to 8 days before arrival
- 7 days to 2 days before arrival 90% of the arrangement price
- from 2 days before the day of arrival, no-show or early departure 100% of the arrangement price
Our "Corona worry-free" rule comes into effect for a person who has proven to have tested positive (also applies to officially prescribed quarantine of K1 people) within the stated cancellation periods:
- free rebooking to another desired time period*
In the event of border closures, travel warnings for Salzburg, officially imposed hotel closings or a renewed lockdown by the government, you as our guest can cancel free of charge. In the event of any kind of closure by the government during your vacation in the Ferienwelt Kesselgrub, you can leave at any time and the remaining days booked will be canceled free of charge.
*There is no price guarantee for rebooking free of charge.
Kesselgrub’s travel insurance
Naturally you look forward to your holidays. But until your day of arrival a lot can happen! Look ahead and purchase Kesselgrub’s travel insurance right now.
Below you can find a link to the”Europäische Reiseversicherung” - European Travel Insurance. Cover your holidays and enjoy the preview to chilled-out holidays at Kesselgrubs Holiday.World.!
Here you can download the information sheet
Dinner
All prices are quoted including Kesselgrubs All.Inclusive.Gourmetboard. If dinner is not reserved, please give us sufficient notice.
Arrival & Departure
Arrival: from 3 pm, Departure after breakfast: until 10.30 am
Late check-out: € 30.00 per person
By booking a late-check out your room is available until 5 pm. Only possible after consultation of our reception desk.
Dogs
We heartily welcome your four legged favourite after prior notice. Please note that dogs are not allowed in the restaurant and garden/swimming lake. We charge € 18.00 per dog/day (excl. food). We reserve the right to charge for potential additional cleaning/repair costs.
Internet
All rooms and the lobby are equipped with internet so you can access our wireless LAN with your laptop free of cost.
Non-smoker
As a family hotel all our rooms are non-smoking rooms. The restaurant is also a smoke-free zone. In Kesselgrubs Gourmet.Tavern. & Evening.Bar. “s’Kessei” smoking is permitted.
Binding reservation
Please note that your reservation is only certified after you have received a written booking confirmation from our reception.
Packages
Please note that services included in packages which are not used will not be refunded.
Prices
All prices at Kesselgrubs Holiday.World. and Kesselgrubs Country.House. are quoted in Euros per night and person, from 2 nights on including Kesselgrubs All.Inclusive.Gourmetboard. and all further Hotel.Inclusive:Services. plus € 1.30 tourist tax per day/person. The prices for our holiday apartments with self-catering are quoted in Euros per night/apartment plus € 1.30 tourist tax per day/person. Additionally a final cleaning fee of € 55.00 - € 125.00 (depending on the size of the apartment) per apartment will be charged. In case of mistakes in the quotation of the prices, we reserve the right to adjust the prices in reference to our current price lists.
